Core Install fails if the database user password contains special character such as " | "

Version 4

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Issue

    After entering the database information then click Test connection, the message "Unable to connect to the database" displays.

     

    Cause

    The database user password contains special character such as " | ". @ and ~ works well. The special character ‘I’ works fine in SQL server, but could not pass connection test in installer.

     

    Resolution

    Change the special character which is not working such as "|" to new character, such as @.