User management search field is missing in console administration

Version 3

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    Background:

    From 2016.3 and above, you may use administration in Worspaces/BridgeIT to manage analyst and enduser. So below issue will not happen.

    For more information, please refer to:  Announcing Service Desk 2016.3

    Syptom:

    User management search field is disappeared in console administration. It looks like below:

    Cause:

    The default scale of windows is not 100%.

    Resolution:

    Open Control Panel - Appearance - Display, use the default size which is 100% and this issue should be solved.