User management search field is missing in console administration

Version 3

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.x


    From 2016.3 and above, you may use administration in Worspaces/BridgeIT to manage analyst and enduser. So below issue will not happen.

    For more information, please refer to:  Announcing Service Desk 2016.3


    User management search field is disappeared in console administration. It looks like below:


    The default scale of windows is not 100%.


    Open Control Panel - Appearance - Display, use the default size which is 100% and this issue should be solved.