Issue: Core upgrade fails at Stopping LANDESK Services

Version 7

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x



    LANDESK upgrade fails on "Stopping LANDESK Services"




    You may also see an error in the log similar to this:


    2017-01-01 21:24:14 INFO: Executing command Service_CBA8_StopService  (SetupController.ExecuteNextCommand())

    2017-01-01 21:24:14 INFO: Executing: C:\LANDESKSoftware2016-3\Resources\LANDesk.Common.RunMethod.exe assemblyFile="LANDesk.Install.Common.Actions.dll" class="Services" Method="StopServiceEx" commandLine="CBA8;1200;true"  (Launcher.ExecuteXmlCommand())

    2017-01-01 21:24:14 ERROR: Execution of Service_CBA8_StopService completed. Return code: 1, State: Failure  (SetupController.ExecuteNextCommand())



    This may be caused if the LANDESK Management Agent service is missing. Since the service doesn't exist, the installation is unable to stop it, and fails.




    To reinstall the service you'll need to run the following command:


    "C:\Program Files\LANDesk\Shared Files\residentagent.exe" /register


    If the command fails, please check "C:\Program Files\LANDesk\Shared Files" for ResidentAgent.exe.

    If the file is missing, you can copy it from this location in your LDMS 2016.3 installation directory:




    Once the file is copied over, run the command above to reinstall the service.

    Your installation should continue past this point.