Issue: Building HII database is failing after adding new drivers.

Version 6

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.x

    Issue:

    While building the HII database, the following error pops up:

    "Processing drivers for HII failed.  Error "Index was outside the bounds of the array."

     

     

    Cause:

    Microsoft changed the format for INF files.

     

    Solution:

    Download and install 2016.3 SU3 (See note below) by referring to the following document: LANDESK Management and Security 2016.x and newer Sustaining Patch Information

     

    Any update past 2016.3 SU3 is viable as well as the service updates are cumulative.