LANDESK Service Desk version 2016.4 was released on the 31st January 2017
This is a full release with various problem fixes and enhancements.
Service Desk 2016.4 What's New
How to obtain LANDESK Service Desk 2016.4:
Download links for Service Desk 2016.4 are available to customers with a current maintenance agreement:
For customers not yet using Service Desk 2016 or above, please contact your account/sales/partner contact to obtain the new license file required.
Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.
New Features and other Documentation:
For all help information, please see our Help Portal
To download a full set of .pdf files of our Documents in any supported language and version, see our Product Documentation Site
Design Apps in the spotlight:
Service Portfolio Design App. Design, build, create, and publish services as part of a process. The app is freely available from the Design App Store.
Considerations before upgrading:
- If you are upgrading from a version previous to 2016.4 then you will need to make configuration changes to your Event Manager and RSS Generator Services to comply with the new Framework configurations:
Event Manager & RSS Generator now runs under main Framework - Service Desk 2016.1
- Starting with version 2016.2 Service Desk requires a new license as the license structure will have changed with this release. User with Access to LANDESK Software Licensing Portal can download their new licenses from there. Please make sure that you have a valid license before upgrading.
- There have been constructional changes to the Configuration Management / Asset Management Modules in 2016.2. Due to this, you will need to rebuild your Service Catalogue after upgrade to 2016.4 to work with your Configuration items.
- How to use two columns on windows in Workspaces (SQL script to update all windows in one go)
- Creating a cross-module Triage Process
- How to filter your Lifecycle drop down list when setting up a Triage process in Service Desk
Installation / Upgrades:
- Upgrade Issue with "Configuring Security Token Service certificate" or "Installing Identity Server"
- Event Manager & RSS Generator now runs under main Framework - Service Desk 2016.1
- Considerations before upgrading a Service Desk database through version 7.6 or 7.6.1
- File location changes in Service Desk 7.6 onwards