Wavelink Industrial Browser (WIB) connects to SAP ITS Mobile but the following appears - “SECURITY ALERT - There is a problem with the site security certificate”

Version 4

    Verified Product Versions

    Wavelink Terminal Emulation 7.3Wavelink Terminal Emulation 7.2Wavelink Terminal Emulation 7.0

    Wavelink Industrial Browser (WIB) certificate message appears



    Environment:

    Wavelink Industrial Browser 7.0.x - 7.3.x

     

     

    IMPORTANT TROUBLESHOOTING QUESTION:

    Does the Security Alert appear when you use the native web browser (Pocket IE) on your device?

    • If YES, then keep reading.
      WIB is built on top of Pocket IE. If the Security Alert appears within Pocket IE, then it will appear in Wavelink Industrial Browser (WIB).



    Problem/Issue:

    • When the user connects Pocket IE to the WEB Host (SAP) using SSH, the Security Alert appears on the first connection only.
    • When the user connects WIB to the WEB Host (SAP) using SSH, the Security Alert appears on EVERY connection.
    • After confirming the message, the user can work with the web based application.
    • With the WIB client the message is displayed every time it connects.

     

     

    Resolution:


    • The Security Message is generated by the native Microsoft Browser (Pocket IE)
    • WIB is built on top of Pocket IE. It doesn't manage certificates.
    • WIB does not have settings pertaining to certificates.
    • WIB receives the confirmation request because Internet Explorer is receiving the request.
    • Internet Explorer receives the confirmation request because the certificate is:
      1. Not present
      2. Or present but not stored in a location that is correct (Manufacturer can clarify correct location).
      When Internet Explorer no longer receives the confirmation request. . . WL Industrial Browser will no longer receive the request.