Issue: Tasks stuck at processing packages

Version 3

    Verified Product Versions

    Endpoint Manager 2016.x


    • All distribution tasks fail to run on the clients.
    • Task is stuck at processing package.
    • POLICYSYNC.EXE.LOG file has the following error:


    WriteNewPolicies.DownLoadPolicyFile: exception-The remote server returned an error: (401) Unauthorized.



    Following is in the IIS log file on the Core Server:

    POST /LANDesk/Commands/Commands.svc - 80 - - - 401 2 5 0




    Enable Anonymous Authentication and disable Windows Authentication on the LANDESK website in IIS Manager on the Core Server.