SD 2016.4 replaces Crystals Reports with Xtraction for new and existing customer

Version 2

    Verified Product Versions

    Service Desk 2016.xAsset Manager 2016.x

    We’re very pleased to announce that Ivanti Service Desk customers who upgrade to the 2016.4 version will be able to take advantage of the included Xtraction reporting solution.


    In order to obtain it, customers will need to have upgraded their test or live environment, as long as usage statistics is enabled in configuration centre, you will be contacted with details of how to obtain the licence.

    Should you be unable to provide usage statistics please contact your account representative.


    Customers will not lose their Crystal reports or have to return their licence if they choose to use Xtraction. They can use both reporting products alongside each other and for those that had previously received Crystal licences and have now been issued Xtraction ones they can use both.