Reset User's application settings

Version 4

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xService Desk 2017.x

    If needed to reset application settings for a User within service desk, you can run the following script in the database:


    delete from tps_application_user_setting

    where tps_user_guid in (select tps_guid from tps_user where tps_name = '<USERNAME>')


    Attention: this will delete custom settings for both Console and Web Applications!


    You can find examples of common scenario that require this in the following articles:

    Action Panel has expanded and takes up the full Incident window so that you cannot see the workspace.

    Users cannot open any Incidents, Problems, Change, Tickets, Requests - they get an hourglass / nothing happens


    From the Database point of view, the table tps_application_user_setting stores the information regarding all the user settings, including:

    • Personalized dashboards & queries
    • Console settings for windows I.E. size
    • Action panel settings
    • Welcome Views