How to: Contact Ivanti Support

Version 39

     

    Register for Online Support

    Register for Ivanti Online Support (one login to access all sites) Register Here

     

    Need Answers? Use the Advice Center

    Visit the Advice Center

    How to use the Advice Center (content search page)

     

    Ask a Question on the User Community

    Visit the Ivanti User Community to access our knowledgebase, for downloads, and to collaborate with experts.

    Visit the Community

    Ask A Question on the Forums

     

    Contact Support through our Portal

    Support Portal

     

    Americas Support

    • You can raise a support request for the support teams through the Support Portal.  Support Portal
    • Not registered? Register Here
    • New! - We heard your feedback! We offer a direct way to contact support via phone. See the grid below, or this document for the full phone tree. Ivanti Support Phone Tree

     

    Assisted phone support available Monday through Friday, 8:00 a.m. to 8:00 p.m. EDT (GMT -5).
        

    Product Family

    Region

    Phone Number

    AppSense Branded Products

    All Americas

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial 1.801.308.8047

     

    Press 4 - (Formerly Appsense) UEM,UWM & Reporting Products

     

     

     

    HEAT Software

    and Goldmine

    Branded Products

    North and South America

    1.800.755.2100

    Latin America1.719.531.5007

    LANDESK Branded Products

    All Americas

    To contact us via our online support portal,

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial 1.801.308.8047

     

    For our (Formerly Landesk Branded) ITSM Products

    (Service Desk/Asset Manager/Xtraction/License Optimizer)

    - Press 1

     

    For Endpoint Manager

    (Formerly Landesk Management Suite/Security Suite)

     

    Press 2, then 1  - Inventory/SLM/Data Analytics/Reporting

    Press 2, then 2 – Install/Remote Control/CSA/Mobility

    Press 2, then 3 – Endpoint Security/Patch/AV

    Press 2, then 4 – Provisioning/Distribution

     

     

     

    Shavlik Branded Products

    All Americas

    Please visit: https://support.shavlik.com 

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial 1.801.308.8047

     

    Press 3 - (formerly Shavlik) Security Products

     

     

     

    Wavelink Branded Products

    All Americas

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial 1.801.308.8047

     

    Press 5 - (formerly Wavelink) Supply Chain Products

     

     

    2017 Americas Holidays

    • New Year's Day (observation) Monday, January 2, 2017
    • President's Day Monday, February 20, 2017
    • Memorial Day Monday, May 29, 2017
    • Independence Day Tuesday, July 4, 2017
    • Labor Day Monday, September 4, 2017
    • Thanksgiving Day Thursday, November 23, 2017
    • Day After Friday, November 24, 2017
    • Christmas Day (observation) Monday, December 25, 2017
    • Day After Christmas (observation) Tuesday, December 26, 2017

     

    Europe, Middle East and Africa(EMEA) Support

       

    Assisted phone support available Monday through Friday, 7:00 a.m. to 6:00 p.m. UK Time (GMT +0)

     

    Product Family

    Country

    Phone Number

    AppSense Branded Products

    All EMEA

    Please visit: https://support.ivanti.com 

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    UK: +44 1925358112

    France:  +33 176400193

    Germany:  +49 6996758625

     

    Press 4 - (Formerly Appsense) UEM,UWM & Reporting Products

     

    HEAT Software

    and Goldmine

    Branded Products

    Northern Europe+44 (0) 330 8080257
    Central Europe+49 (0) 711 340190 5048
    Eastern Europe+49 (0) 89 31883 410
    Ireland+353 (0) 91 422180
    France (from within France only)+0 800 907 667
    South Africa (from within South Africa only)+0 800 981 626

    LANDESK Branded Products

    All EMEA

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    UK: +44 1925358112

    France:  +33 176400193

    Germany:  +49 6996758625

     

    For our (Formerly Landesk Branded) ITSM Products

    (Service Desk/Asset Manager/Xtraction/License Optimizer)

    - Press 1

     

    For Endpoint Manager

    (Formerly Landesk Management Suite/Security Suite)

     

    Press 2, then 1  - Inventory/SLM/Data Analytics/Reporting

    Press 2, then 2 – Install/Remote Control/CSA/Mobility

    Press 2, then 3 – Endpoint Security/Patch/AV

    Press 2, then 4 – Provisioning/Distribution

    Shavlik Branded ProductsAll EMEA

    Please visit: https://support.shavlik.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    UK: +44 1925358112

    France:  +33 176400193

    Germany:  +49 6996758625

     

    Press 3 - (formerly Shavlik) Security Products

    Wavelink Branded ProductsAll EMEA

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    UK: +44 1925358112

    France:  +33 176400193

    Germany: +49 6996758625

     

    Press 5 - (formerly Wavelink) Supply Chain Products

     

     

    2017 EMEA Holidays

    • New Year's Day 2 January (substitute day)
    • Good Friday 14 April
    • Easter Monday 17 April
    • Early May bank holiday 1 May
    • Spring bank holiday 29 May
    • Summer bank holiday 28 August
    • Christmas Day 25 December
    • Boxing Day 26 December

     

    Asia Pacific (APAC) Support

      

    Assisted phone support available Monday through Friday, 6:00 a.m. to 7:30 p.m. China Standard Time Zone (UTC +8)

     

     

    Product Family

    Country

    Phone Number

    AppSense Branded Products

    All APAC

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    Australia: +61 286078037

    China:  108001402489 (South) or 108007142471 (North)

     

    Press 4 - (Formerly Appsense) UEM,UWM & Reporting Products

    HEAT Software

    and Goldmine

    Branded Products

    Australia (from within Australia only)1 800 727 729
    New Zealand (from within New Zealand only)0 800 440 565
    Hong Kong (from within Hong Kong only)5808 1720
    Singapore (from within Singapore only)3163 3095
    All other Asia Pacific Countries+61 (0) 2 8080 3315

    LANDESK Branded Products

    All APAC

    Please visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    Australia: +61 286078037

    China:  108001402489 (South) or 108007142471 (North)

     

    For our (Formerly Landesk Branded) ITSM Products

    (Service Desk/Asset Manager/Xtraction/License Optimizer)

    - Press 1

     

     

    For Endpoint Manager

    (Formerly Landesk Management Suite/Security Suite)

     

    Press 2, then 1  - Inventory/SLM/Data Analytics/Reporting

    Press 2, then 2 – Install/Remote Control/CSA/Mobility

    Press 2, then 3 – Endpoint Security/Patch/AV

    Press 2, then 4 – Provisioning/Distribution

    Shavlik Branded ProductsAll APAC

    Please visit: https://support.shavlik.com 

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    Australia: +61 286078037

    China:  108001402489 (South) or 108007142471 (North)

     

     

    Press 3 - (formerly Shavlik) Security Products

    Wavelink Branded ProductsAll APACPlease visit: https://support.ivanti.com

     

    Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.

     

    If you prefer a dial a direct phone number to engage with support, please dial:

    Australia: +61 286078037

    China:  108001402489 (South) or 108007142471 (North)

     

    Press 5 - (formerly Wavelink) Supply Chain Products

     

     

    2017 Australia Holidays

    • January, 1 - New Year holidays
    • January, 26 - Australia Day
    • April, 14 - Good Friday
    • April, 17 – Easter Monday
    • June, 12 – Queen's Birthday
    • October, 2 - Labour Day
    • December, 25-26 Christmas holidays

     

    2017 China Holidays

    • New Year's Day – 01/01/2017 to 02/01/2017
    • Chinese New Year - 27/01/2017 to 02/02/2017
    • Qing Ming Festival - 02/04/2017 to 04/04/2017
    • Labour Day – 01/05/2017 to 01/05/2017
    • Dragon Boat Festival – 28/05/2017 to 30/05/2017
    • Autumn Festival National holiday - 01/10/2017 to 08/10/2017

     

    2017 Japan Holidays

    • January, 1 New Year's Day
    • January, 2-4 New Year holidays
    • January, 9 Coming-of-age Day
    • February, 11 National Foundation Day
    • March, 20 Vernal Equinox Day
    • April, 29 Shewa Day
    • May, 3 Constitution Memorial Day
    • May, 4 Greenery Day
    • May, 5 Children's Day
    • July, 17 Marine Day
    • August, 11 Mountain Day
    • September, 18 Respect for the Aged Day
    • September, 23 Autumnal Equinox Day
    • October, 9 Health-Sports Day
    • November, 3 Culture Day
    • November, 23 Labor Thanksgiving Day
    • December, 23 Emperor's Birthday
    • December, 30, 31 Year-end holidays

    24 Hour Support

     

    Please visit: https://support.ivanti.com