How to: Contact Ivanti Support

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    Americas Support

    • You can raise a support request for the support teams and connect directly with us on the phone using our callback feature through the Support Portal.  Support Portal
    • Not registered? Register Here

    Assisted phone support is available Monday through Friday, 8:00 a.m. to 8:00 p.m. EDT (GMT -5) except for public holidays. Click here to view Americas holidays.

     

    ProductContact details
    • To contact us via our online support portal please visit: https://support.ivanti.com Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.
    • For phone support please call 1.801.308.8047 For phone menu options please see: Phone menu navigation

    Americas Support for RES Products

    Please visit: RES Success Center

     

    Europe, Middle East and Africa (EMEA) Support

    • You can raise a support request for the support teams and connect directly with us on the phone using our callback feature through the Support Portal.  Support Portal
    • Not registered? Register Here

      Assisted phone support available Monday through Friday, 7:00 a.m. to 6:00 p.m. UK Time (GMT +0) except for public holidays. Click here to view EMEA holidays.

     

    ProductContact details
    • To contact us via our online support portal please visit: https://support.ivanti.com Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.
    • For phone support please call the country number below. For phone menu options please see: Phone menu navigation
      • UK: +44 1925358112
      • France:  +33 176400193
      • Germany:  +49 6996758625

    EMEA Support for RES Products

    Please visit: RES Success Center

     

    Asia Pacific (APAC) Support

    • You can raise a support request for the support teams and connect directly with us on the phone using our callback feature through the Support Portal.  Support Portal

    Assisted phone support available Monday through Friday, 6:00 a.m. to 7:30 p.m. China Standard Time Zone (UTC +8) except for public holidays. Click here to view APAC holidays.

     

    ProductContact details
    • To contact us via our online support portal please visit: https://support.ivanti.com Through the support portal you can submit new cases, check on existing cases, and connect directly with us on the phone using our callback feature.
    • For phone support please call the country number below. For phone menu options please see: Phone menu navigation
      • Australia: +61 286078037
      • China:  108001402489 (South) or 108007142471 (North)

    APAC Support for RES Products

    Please visit: RES Success Center

     

    24 Hour Support

     

    Only certain Ivanti Support Programs qualify for 24 hour support access.  View the Ivanti Support program details here.  You can view your account’s current Ivanti Support Program level on the Ivanti Support Portal via this link.

     

    If your account does qualify for 24 hour support and you have a Severity 1 issue* you can request an urgent call back via the Support Portal using this link.  Please ensure you select Severity 1* when completing the Severity field because web case queues for other severities are monitored during business hours only (whereas call backs via the portal are enabled 24 hours for critical situations only).

     

    NOTE: You can also call the local support team via their usual phone numbers (listed above) and the support team will qualify whether your account is able to use the 24 hour service.

     

    *Severity 1 -- Critical" means a support or maintenance incident where, notwithstanding proper installation and use:
    (a) a substantial portion of one or more Company Products does not operate and cannot be restarted;
    (b) there is an Error in a major program function that renders such major program function completely unusable;
    or (c) there is an Error that causes a third-party, mission-critical application to be unstable.

    In summary: Severity 1 - Critical" means this is a "lines-down" issue, with significant negative impact to your business.