Alerts Service logging

Version 1

    Verified Product Versions

    Management Center 8.7Management Center 8.6Management Center 8.5Management Center 8.4


    What does the Alerts service do?

    • Monitors for Events being added to the database, generating Alerts where required
    • Performs SMTP alerts when configured

    NOTE: Alerts service logging should only be enabled when advised to do so by AppSense support.


     To enable logging:-

    1. Open the Management Server Configuration Utility.
    2. Under Services please tick 'Generate Diagnostics Log' for the Appsense Alerts Service
    3. Restart the AppSense Alerts Service
    4. This generates: C:\Program Files\AppSense\Management Center\Server\Bin\AlertsService.log
    5. Re-create the issue or Allow the issue to re-occur
    6. Send the AlertsService.log to us for analysis
    7. Stop the AppSense Alerts Service
    8. Uncheck the 'Enable Diagnostic logging' box
    9. Restart the AppSense Alerts Service

    NOTE: As of version 10.1 logging is enabled by default and outputs to the following locations:

    SCP - %ProgramData%\AppSense\SCU 
    Management Server - %ProgramData%\AppSense\Management_[InstanceName]