If you find that a software installation is failing then you may want to enable Windows Installer logging to look for errors. This applies to any MSI/MSP installation, not just AppSense products.
This logging is enabled by adding keys and values to the registry. After the entries have been added and enabled, you can retry the problem installation and Windows Installer will track the progress and post it to the Temp folder. The new log's file name is random. However, the first letters are "Msi" and the file name has a ".log: extension.
To enable Windows Installer logging, open the registry by using Regedit.exe, and then create the following key and value:
The letters in the value field can be in any order. Each letter turns on a different logging mode. Each letter's actual function is as follows for MSI version 1.1:
o - Out-of-disk-space messages
i - Status messages
c - Initial UI parameters
e - All error messages
w - Non-fatal warnings
a - Start up of actions
r - Action-specific records
m - Out-of-memory or fatal exit information
u - User requests
p - Terminal properties
+ - Append to existing file
! - Flush each line to the log
x - Extra debugging information.
"*" - Wildcard: Log all information except the v and the x option. To include the v and the x option, specify "/l*vx".