Unable to install a PFX certificate on DataNow or Insight

Version 1

    Verified Product Versions

    File Director 3.6File Director 3.5File Director 3.0File Director 2.0File Director 4.0File Director 4.1Insight 10.0Insight 1.4Insight 10.1

    Introduction

    When uploading an existing PFX certificate to DataNow via the Admin Console you may receive the following error:

    P12 file provided was invalid

    The Insight console may report:

    X509 CANNOT VERIFY CERTIFICATE

    Detail

    This error can be caused if the full chain of certificates is not present in the PFX certificate

     

    From a Windows endpoint that has the PFX (P12) certificate installed, re-export the PFX certificate ensuring that the "Include all certificates in the certification path if possible”  option is selected.