Unable to install a PFX certificate on DataNow or Insight

Version 1

    Verified Product Versions

    AppSense DataNow 3.6AppSense DataNow 3.5AppSense DataNow 3.0AppSense DataNow 2.0AppSense DataNow 4.0AppSense DataNow 4.1AppSense Insight 10.0AppSense Insight 1.4AppSense Insight 10.1

    Introduction

    When uploading an existing PFX certificate to DataNow via the Admin Console you may receive the following error:

    P12 file provided was invalid

    The Insight console may report:

    X509 CANNOT VERIFY CERTIFICATE

    Detail

    This error can be caused if the full chain of certificates is not present in the PFX certificate

     

    From a Windows endpoint that has the PFX (P12) certificate installed, re-export the PFX certificate ensuring that the "Include all certificates in the certification path if possible”  option is selected.