When using a multi domain model with a resource domain and a user domain, clients may commonly fail to download packages or upload events.
Using the example of a single forest with two domains:
resources.domain.local contains all resources (servers and clients)
users.domain.local contains user accounts
Events such as the following may be logged on the client machines:
Event Type: Error
Event Source: AppSense Client Communications Agent
Event Category: None
Event ID: 9755
BITS Error 'The Communications Agent failed to upload events.
The requested URL does not exist on the server.
The job name is: AppSense Event Uploads
The remote file name is: http://amc.resources.domain.local/managementserver/Deployment/Events/<guid>/<client>-<datetime>.evt.gz
The local file name is: C:\Program Files\AppSense\Management Center\Communications Agent\upload\<client>-<datetime>.evt.gz
Additionally, a diagnostics test from the Management Console will fail with:
"Test Failied with error The requested URL does not exist on the server"
After running the Server Configuration Utility with an account within users.domain.local, security on the "Deployment" folder will be set to grant permissions for "Domain Computers" from users.domain.local, resulting in machines within resources.domain.local being unable to authenticate to upload events.
Within the IIS Console, edit the Permissions for "Deployment" application pool and add the 'Domain Computers' group from the trusted domain containing the endpoints with 'Read' and 'Write' permissions.
Within Active Directory Users and Computers (with 'Advanced Features' enabled), edit the properties of the computer object for the management server, add the 'Domain Computers' group from the trusted domain containing your endpoints with 'Allowed to Authenticate' within the permissions.
Further details of this can be found at:
General Details http://msdn.microsoft.com/en-gb/library/windows/desktop/ms684300%2528v=vs.85%2529.aspx
Server 2003 http://technet.microsoft.com/en-us/library/cc738653%2528v=ws.10%2529.aspx
Server 2008 http://technet.microsoft.com/en-us/library/cc816733%2528v=ws.10%2529.aspx
Alternatively, re-run the Server Configuration Utility using an administrator account from resources.domain.local, security on the "Deployment" folder will then be set to grant permissions for "Domain Computers" from resources.domain.local