Enabling logging in the Server Configuration Portal

Version 1

    Verified Product Versions

    AppSense Management Center 10.0

    Introduction

    The Server Configuration Portal can be used to enable logging for the Management Server, Personalization Server and Personalization Operations. The generated logs can be useful when diagnosing problems with these components.

    Detail

    Follow the steps below to generate logging via the Server Configuration Portal.

    Management Server Logging

    1. Login to the Server Configuration Portal
    2. Expand the Management Servers menu
    3. Select the "DEFAULT" option
    4. Select the "Enabled" option alongside the "Logging" text
    5. The logs will be generated and output to the following path "C:\Program Files\AppSense\Management Center\Server\Bin"
    6. The file will be named "ManagementCenter.log"

    NOTE: As of version 10.1 the output location for Management Server logging has been moved to the path below

    • C:\Programdata\Management_Large
    • C:\Programdata\AppSense\SCU 

    Personalization Server Logging

    1. Login to the Server Configuration Portal
    2. Expand the Personalization Servers menu
    3. Select the "DEFAULT" option
    4. Select the "Enabled" option alongside the "Logging" text
    5. The logs will be generated and output to the following path "C:\Program Files\AppSense\Environment Manager\Personalization Server\bin"
    6. The file will be named "PersonalizationServer.log"

    Personalization Operations Logging

    1. Login to the Server Configuration Portal
    2. Expand the Personalization Servers menu
    3. Select the "Personalization Operations" option
    4. Select the "Enabled" option alongside the "Logging" text
    5. The logs will be generated and output to the following path "C:\Program Files\AppSense\Environment Manager\Personalization Server\Logs"
    6. The file will be named "PWC.log"

    NOTE: As of version 10.1 the output location for Personalization Server logging has been moved to the paths below

    • C:\Programdata\AppSense\PersonalizationServer
    • C:\Programdata\AppSense\SCU