Events Dispatcher Service logging

Version 1

    Verified Product Versions

    AppSense Management Center 10.0AppSense Management Center 8.7AppSense Management Center 8.6AppSense Management Center 8.5

    Introduction

    What does the Events Dispatcher do?

    • Uploads events to the database
    • Watches C:\Program Files\AppSense\Management Center\Server\Web Site\Deployment\Events for uploaded events via BITS from endpoints
    • Monitors the below directories, keeping them in sync with the database.
      • C:\Program Files\AppSense\Management Center\Server\Web Site\Deployment\Packages
      • C:\Program Files\AppSense\Management Center\Server\Web Site\Downloads
    • Adding new packages when added via the console or SCU. Re-adding them if deleted by mistake

    NOTE:  Event dispatcher logging should only be enabled when advised to do so by AppSense support.

    Detail

    1. Open the Management Server Configuration Utility.
    2. Under Services please tick 'Generate Diagnostics Log' for the AppSense Events Dispatcher
    3. Restart the AppSense Events Dispatcher Service
    4. This generates: C:\Program Files\AppSense\Management Center\Server\Bin\EventsDispatcher.log
    5. Re-create the issue or Allow the issue to re-occur
    6. Please send the EventsDispatcher.log to us for analysis
    7. Stop the AppSense Events Dispatcher
    8. Uncheck the 'Enable Diagnostic logging' box
    9. Restart the AppSense Events Dispatcher

    NOTE: In the AppSense Management Server version 10.1, these logs are now output to the location below. 

    • C:\Programdata/AppSense\Management_Large