Favourites in Internet Explorer are greyed out when redirected

Version 1

    Verified Product Versions

    AppSense Environment Manager 10.0AppSense Environment Manager 8.6

    Introduction

    When Favourites are redirected and a user attempts to View or Add favourites within IE the user is presented with a greyed out box as bellow

     

    Broken:                                                                                      Expected:

     

                             

     

     

    Detail

    This can be seen in two scenarios 

    1)    Favourites have been redirected, but the location added to the redirected is a mapped drive.

    2)    The location you have specified is not a mapped drive but the user does not have permission to the specified location in the redirect.

    It recommended to only set redirection to a UNC path or utilize environment variables to a UNC path. Further information on this can be found in the following Microsoft link.

    https://support.microsoft.com/en-gb/kb/2859465