Environment Manager 8.5+ and Application Manager 8.8+ hotfixes fail to install with Client Communications Agent 8.5 or earlier

Version 1

    Verified Product Versions

    AppSense Management Center 8.7AppSense Management Center 8.6AppSense Management Center 8.5AppSense Management Center 8.4AppSense Environment Manager 8.6AppSense Environment Manager 8.5AppSense Environment Manager 8.4AppSense Application Manager 8.9AppSense Application Manager 8.8AppSense Application Manager 8.7AppSense Application Manager 8.6AppSense Application Manager 8.5AppSense Application Manager 8.4

    Introduction

    When attempting to install hotfixes (.msp patch files) for the following products or later, the installation via the Management Server / Client Communications Agent (CCA) may fail with

    Exit Code 1636
    or
    Exit Code 1642
    • Managment Server / CCA 8.6
    • Application Manager 8.8
    • Environment Manager 8.5

    Detail

    The above releases introduced an improved mechanism for patching AppSense Products, including reductions in the filesize of patch files, and allowed the CCA to install multiple hotfixes together to reduce the number of reboots.

    To support this new functionality, hotfixes for these products cannot be installed via pre-8.6 Management Servers and Communications Agents - Service Packs are unaffected by this change, and can still be deployed by 8.4 and later releases of the Management Server / Client Communications Agent.