When attempting to install hotfixes (.msp patch files) for the following products or later, the installation via the Management Server / Client Communications Agent (CCA) may fail with
Exit Code 1636or
Exit Code 1642
- Managment Server / CCA 8.6
- Application Manager 8.8
- Environment Manager 8.5
The above releases introduced an improved mechanism for patching AppSense Products, including reductions in the filesize of patch files, and allowed the CCA to install multiple hotfixes together to reduce the number of reboots.
To support this new functionality, hotfixes for these products cannot be installed via pre-8.6 Management Servers and Communications Agents - Service Packs are unaffected by this change, and can still be deployed by 8.4 and later releases of the Management Server / Client Communications Agent.