Troubleshooting outbound mail

Version 1

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.xService Desk 2017.x

    If the outbound mail functionality in your ServiceDesk is not behaving as you'd expect.  If outbound mail has stopped working, is only working for some notifications or some users or is throwing errors.

     

    Environment:

     

    ServiceDesk (ITBM) all versions - General Guidelines only

     

    Advice:

     

    Please see attached Whitepaper.