Troubleshooting outbound mail

Version 1

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    If the outbound mail functionality in your ServiceDesk is not behaving as you'd expect.  If outbound mail has stopped working, is only working for some notifications or some users or is throwing errors.

     

    Environment:

     

    ServiceDesk (ITBM) all versions - General Guidelines only

     

    Advice:

     

    Please see attached Whitepaper.