Add a CI to a change
Open up CI from within Change
Click Set Current Version - a blank window appears.
The Editor Type for Config Item in Object Designer has not been set to CI Manager.
So he is getting default 'process' view of the object rather than the explicit CI Manager view.
Go into Object Designer.
Expand the Configuration Management folder.
Double Click the Configuration Item Object.
In the Properties there is an entry called Editor type, change this to display CI_Manager.