Client Communications Agent (CCA) Logging

Version 1

    Verified Product Versions

    AppSense Management Center 8.7AppSense Management Center 8.6AppSense Management Center 8.5AppSense Management Center 8.4AppSense Management Center 8.3AppSense Management Center 8.2AppSense Management Center 8.1AppSense Management Center 8.0AppSense Management Center 10.0

    Introduction

    Enabling Client Communications Agent (CCA) Logging on an endpoint where you have the CCA installed

    Detail

    You may want to enable CCA logging to help you diagnose a problem which has been encountered with the CCA or an AppSense package which has been installed on a particular endpoint

    To enable CCA logging where the version of the CCA is 8.0/8.1/8.2:

    01. Access the Registry editor by typing ‘regedit.exe’ into the Start > Run… dialog box.
    02. Navigate to the following key:
    HKEY_LOCAL_MACHINE\Software\AppSense Technologies\Communications Agent
    03. Add a new STRING value ‘DebugFile’, and give it the value ‘C:\CCAgentLog.log’.
    04. Add a new DWORD value ‘DebugLevel’, and give it the value ‘10’.
    05. Access the Services Control Panel by typing ‘services.msc’ into the Start > Run… dialog box.
    06. Highlight the ‘AppSense Client Communications Agent’ service, and choose ‘Restart’ from the ‘Action’ menu.
    07. Allow Polling to occur for 3x the time you have set within that computers Deployment Group
    08. Delete the registry keys added earlier.
    09. Restart the service.

    To enable CCA logging where the version of the CCA is 8.3 or above:

    01. Access the Registry editor by typing ‘regedit.exe’ into the Start > Run… dialog box.
    02. Navigate to the following key:
    HKEY_LOCAL_MACHINE\Software\AppSense Technologies\Communications Agent
    03. Add a new STRING value ‘DebugPath’, and give it the value ‘C:\CCAgentLogs’.
    04. Create the C:\CCAgentLogs folder and ensure that "Everyone" has full access
    05. Add a new DWORD value ‘DebugLevel’, and give it the value ‘10’.
    06. Access the Services Control Panel by typing ‘services.msc’ into the Start > Run… dialog box.
    07. Highlight the ‘AppSense Client Communications Agent’ service, and choose ‘Restart’ from the ‘Action’ menu.
    08. Allow Polling to occur for 3x the time you have set within that computers Deployment Group
    09. Delete the registry keys added earlier.
    10. Restart the service.

     

     As an alternative, CCA logging (as well as logging for other AppSense endpoint components) can be enabled using the AppSense Support toolkit which is available here

     

    Simply use the 'Enable Logging' button in the CCA section to toggle logging on/off. Logs are output in the path specified in the toolbar of the utility.