Network printers incorrectly displayed as offline

Version 1

    Verified Product Versions

    AppSense Environment Manager 8.6AppSense Environment Manager 8.5AppSense Environment Manager 8.4AppSense Environment Manager 8.2AppSense Environment Manager 8.1AppSense Environment Manager 8.3AppSense Environment Manager 8.0

    Introduction

    Printers for a user show as offline when they are actually available from a client computer that is running Windows 7 or Windows Server 2008 R2.

    Detail

    Microsoft have identified a bug in the spooler service.