Slow Launch of AppSense Management Server Configuration Utility

Version 1

    Verified Product Versions

    AppSense Management Center 8.7AppSense Management Center 8.6AppSense Management Center 8.5AppSense Management Center 8.4AppSense Management Center 8.3AppSense Management Center 8.2AppSense Management Center 8.1AppSense Management Center 8.0

    Introduction

    Launch of the AppSense Management Server Configuration Utility can take over 50 Seconds with high CPU utilization can be seen from ServerConfiguration.exe during this time.

    Detail

    This launch time can be experienced due to the presence of Product/Agent MSI Files present within the following location:

    • C:\Program Files\AppSense\Management Center\Server\Bin\Agents

    These will only be present when the install was performed using the Suite Installer.

    NOTE: on an AMC installed via the MSI, managementserver64 (or 32).msi this slowness is not present (as the above folder is not present).

    To resolve the issue, you can safely move the Agent files within "C:\Program Files\AppSense\Management Center\Server\Bin\Agents" to an alternative location, and re-test the launch time.  During testing this reduced launch by 40-50 Seconds.