Deployed packages show status 'Install Failed [Error: 1603]'

Version 1

    Verified Product Versions

    AppSense Management Center 8.7AppSense Management Center 8.6AppSense Management Center 8.5AppSense Management Center 8.4AppSense Management Center 8.3AppSense Management Center 8.2AppSense Management Center 8.1AppSense Management Center 8.0

    Introduction

    After deploying new Agents or configurations the Deployment Console shows the following status:

    'Install Failed [Error: 1603]'

    When manually installing an MSI package (Agent or Configuration) the following error appears in the eventlog:

    Error 1327 - Invalid drive X:\.

    Detail

    This issue is usually caused by a miss-configuration (Windows installer) in the user Shell folders. Usually one of the shell folders will be set to a non-existent drive.

    Logged on as administrator check the following registry keys for the incorrect drive/path and correct as required:

    HKCU\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders
    HKCU\Software\Microsoft\Windows\Current Version\Explorer\Shell Folders