How to collect a full Memory Dump

Version 3

    Introduction

    At times AppSense Support may require a Full Memory Dump from an affected system to identify the cause of a BSOD, freezes, crashes or hangs.

    There are different methods for creating such dump files, following the steps below will ensure that a full memory dump is generated when a BSOD stop error condition is met.

    Detail

    A full memory dump is required by AppSense Support for debugging & analysis. The below steps will allow you to setup a complete memory dump.

     

    1. Open the Control Panel and double-click on System (alternate method: right-click on My Computer)
    2. Select Advanced System Settings
    3. Select the Advanced tab
    4. Under "Startup and Recovery" click the Settingsbutton
    5. Under "Write debugging information" select "Complete memory dump" from the drop down list box.
    6. Check the box "Overwrite any existing file"
    7. Click OK

    Further Information can be found in the following Microsoft technotes.

    http://support.microsoft.com/kb/969028

    http://support.microsoft.com/kb/927069