Understanding Service Desk Privileges

Version 4

    Verified Product Versions

    Service Desk 7.8.xService Desk 2016.xAsset Manager 2016.xService Desk 2017.x

    The attached Whitepaper attempts to explain the privilege options available in LANDesk ServiceDesk and answers some of the most frequently asked questions.


    The contents cover:


    What are privileges?
    What is privilegable?
    How are privileges granted?
    What about the Administrator role?
    What are the minimum privileges required for logging in to Console?
    What are the privileges for viewing User and CI details without editing them?
    How do I disallow a User from seeing the ‘Assign’ action while allowing them to complete it
    as part of the process?
    “Authorisation failure: User is not authorised...” error, what do I do?


    For any alterations or suggestions please let me know