Ivanti DesktopNow (formerly AppSense) delivers innovative and cost-effective software and offers maintenance for those products according to the following policy.
Each release of an Ivanti DesktopNow product has a minimum period in which Ivanti provides updates, aggregated as a Service Pack or as cumulative hotfixes. These updates may contain security fixes, bug fixes and minor improvements in product behavior.
The maintenance period for each product commences from the initial release date (often referred to as general availability or GA) and continues as follows:
- For the Ivanti DesktopNow products (Environment Manager, Application Control (formerly Application Manager), Performance Manager and the Management Center), the maintenance period is 3 years from GA, or 12 months after the release of the latest Service Pack, whichever is the later.
- For the server and desktop components of the File Director (formerly DataNow) products, the maintenance period is 2 years from GA, or 12 months after the release of the latest Service Pack, whichever is the later.
- For the mobile components of the File Director products, maintenance is only offered for the latest version available from the App Store and Google Play Store. No previous version will be maintained.
Once a product maintenance period expires then the product enters an EoM state and no further updates for the product will be developed or tested by Ivanti. To ensure our customers continue to benefit from the latest fixes, feature additions and platform support, Ivanti strongly recommends they upgrade to the latest product versions.
Customers who have an active Technical Helpdesk Support (THS) contract with Ivanti, and continue to use any product after its EoM date, will retain access to existing product resources and to our technical support teams but Ivanti will not create updates for EoM versions if an investigation identifies that one is required. In these cases, our support team will advise the customer of any later release of the product in which the issue is fixed, or will document and report the issue to the Ivanti DesktopNow Product Management team for possible inclusion in future product releases.
To view the maintenance expiry dates for our products, please visit the relevent Maintenance Lifecycle page below:
To view end of life expiry dates for our products, please visit the page below:
Associated documents and links: