Remote Console: Uninstalling Data Analytics failed

Version 1

    Verified Product Versions

    Endpoint Manager 2016.x

    Issue Description:

    Customer has the wrong remote console version installed. So he is trying to uninstall the previous remote console and install the correct version. During uninstalling, it failed with error "Uninstalling Data Analytics"

     

    Logs:

    2017-03-29 17:22:10 INFO: Executing command DataAnalytics_Uninstall_RegAsm_1 (SetupController.ExecuteNextCommand())

    2017-03-29 17:22:10 INFO: Executing: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe "C:\Program Files\LANDesk\ManagementSuite\WEBPULL\Interop.ComUtilitiesLib.dll" /s /u (Launcher.ExecuteXmlCommand())

    2017-03-29 17:22:10 ERROR: Execution of DataAnalytics_Uninstall_RegAsm_1 completed. Return code: 100, State: Failure (SetupController.ExecuteNextCommand())

     

    Solution:

    Step1: Reboot the machine

    Step2: Delete all setup.xml under C:\programdata\landesk\managementsuite\install

    Step3: Start setup.exe to install the remote console