How to report on call closure

Version 3
    Question

    How to report on call closure information

    Answer

    Create a subreport within your main report make the following Links between tables in the Visual Linking Expert:

    (see attached linking.bmp)

     

    Table/ Field                             Table/ Field

    *****************                        ******************************

    CALL_HDW/CLNOT_HDW      CALCLNOT_HDW/NOTEKEY_HDW

     

     

    Then add the NOTETEXT_HDW field from the CALCLNOT_HDW table to the subreport to display the call closure details.

     

    Environment

    HelpDesk/SupportCenter all versions