Management Server not upgrading using the Suite Installer

Version 3

    Verified Product Versions

    Management Center 8.7Management Center 8.4

    When using the Suite Installer to upgrade from Management Server 8.4 to 8.7 the Installer may finish and advise that the install was successful.


    Upon attempting to connect to the Management Server using the Console you receive the following message:

    This shows that the Management Console has been upgraded to 8.7 however the Management Server has remained on version 8.4.

    This will only occur in a scenario were the server machine has x86 architecture. As of Management Server 8.6 the Management Server software has only been released for x64 platforms however the console still has an x86 supported version.

    The installer will ignore the upgrade of Management Server on the x86 machine as of 8.6 as there is no MSI packaged with it to install.


    If you wish to upgrade to a version of Management Server as of 8.6 you will need to provision a server machine that uses x64 architecture.