Error: "Failure." when performing Brokerconfig Certificate request

Version 4

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.xEndpoint Manager 2018.x



    While trying to request a certificate through \Program Files (x86)\LANDesk\LDClient\BrokerConfig.exe, a LANDesk administrator may attempt to press the Test button only to have it return a blank "Failure" message.




    The agent settings of the deployed agent configuration is pointing to a different CSA, or the IP address incorrect in the \Program Files (x86)\LANDesk\Shared Files\cbaroot\brokerconfig.xml



    Redeploy a new agent configuration with the agent settings referring to the correct Cloud Service Appliance:

    • Tools > Configuration > Client connectivity
    • Double click the Client Connectivity setting that was deployed for the problem machine
    • Click Cloud Services Appliance > Make sure "Enable Cloud Service Appliance (CSA) communication" is selected
    • Make sure the proper CSA is in the right column under "Selected items."
    • Select the "Connect using Cloud Services Appliance" if testing the problem computer while connected to the internal network.
    • Click Save


    • Redeploy the agent configuration to the problem machines
    • Test the connection and request the certificate in \Program Files (x86)\LANDesk\LDClient\BrokerConfig.exe again on the client machine


    A message showing "Success" should be the end result.