Issue: Legacy remote control shows black screen

Version 7

    Verified Product Versions

    Endpoint Manager 2016.x

    Issue

     

    When an administrator with remote control rights tries to remote control a device from a Remote Console, they may get a screen with no output or no indication of failure.

     

    Cause

    issuser.exe, or isscntr.exe. This usually happens after an LDMS upgrade.

     

    Resolution

    Copy the ENURCSetup.exe (Remote control installer) from the core server to the console from which the remote control is being initiated.

    How to manually install the Remote Control "ENURCSetup.exe" to troubleshoot remote control