Scheduled report task is not able to send notification emails.

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Description

     

    Scheduled task for a LANDesk report is not able to send emails to the recipients despite success SMTP configuration test.

     

    If it is a report generated from a query, the query may work fine and the report may also be available at \ManagementSuite\ldmain\reports\ but the email cannot be sent successfully.

     

    Cause

     

    There are special characters in the name of the report.

     

    Solution

     

    Remove the special characters from the name of the report. For example, change "<" with "less than" as shown below.

     

    ReportName.png

    If there is a related query, the name of the query should not need to be modified. Please also note that renaming the task instead of the report will not work.