How to signin as 'root' on the CSA (Cloud Service Appliance)

Issue:

A LANDesk administrator is interested in making changes to the Cloud Service Appliance as the root user.

Solution:

Making any changes to the CSA via root renders the CSA unsupported, or best effort, if something goes wrong. It is recommended to backup the CSA before taking this action:

1. Enter "sudo su" in the command line while connecting to the CSA via telnet.
2. Enter the CSA's administrator password. Press enter.
   • The list of administrator accounts can be found on the CSA. (https://your.CSA.com/gsb/users.php)
   • Or log into the CSA and click the users tab in the left column.

Root access should be granted.