Known Issue: Unable to remote control 2017.1 Mac Agents through the CSA

Version 3

    Verified Product Versions

    Endpoint Manager 2016.x



    Ivanti Endpoint Manager contains many improvements and fixes for previous issues, however at the time of release there is an issue when trying to remote control clients with a 2017.1 Mac Agent. Our engineering teams are already working hard toward a solution to this issue, and customers are encouraged to contact Ivanti support and open a case if they need to be notified once we have a patch available to resolve the issue.


    Work Around


    Until we have an official patch ready for release customers can use our new Mac On Demand Remote Control feature of the Cloud Services Appliance that was released with CSA build 183. You can find more information about this new feature here: How to use On Demand Remote Control for Mac




    Please contact Ivanti Support with questions, and to be notified once a patch has been released for this issue.