How to use On Demand Remote Control for Mac

Version 2

    Verified Product Versions

    LANDESK Management Suite 2016.xLANDESK Endpoint Manager 2017.x

    Description

     

    Ivanti is pressing forward in the Mac Management space by providing another tool for administrators to use in managing their MacOS Agents, and in this case MacOS clients that do not have an Ivanti Agent installed.

     

    Requirements

     

    1. MacOS Client with a supported version of MacOS \ OS X
      1. MacOS 10.12 Sierra
      2. OS X 10.11 El Capitan
      3. OS X 10.10 Yosemite
    2. Ivanti Cloud Services Appliance with build 183 installed.

     

    Instructions

     

    On the mac device you are going to control:

     

    1. Connect to the CSA webpage by opening a browser and navigating to http://CSANAME.domain.com
    2. Click on the "Cloud Services Appliance Utilities" link.
      Screen Shot 2017-05-03 at 4.11.17 PM.png
    3. Click on the "RCClient.dmg" link to download the Mac On Demand RC app.
      Screen Shot 2017-05-03 at 4.12.43 PM.png
    4. Once downloaded, double click the DMG to mount it, and once it open double click the "rcclient.app" to run it.
      Screen Shot 2017-05-03 at 4.15.31 PM.png
    5. Once it opens it will automatically populate the CSA address field, based off the URL it was downloaded from. If that is correct click the "Re-launch" button.
      Screen Shot 2017-05-03 at 3.57.38 PM.png

    On the device you are going to be controlling from:

     

    1. Navigate to the CSA's RC page by going to the CSA Webpage, and clicking the "Remote Control Agents" link.
      Screen Shot 2017-05-03 at 4.21.22 PM.png
    2. If prompted to authenticate with a certificate, decline this option.
    3. Click past any certificate error, and enter your credentials to authenticate to the CSA.
    4. Once the list of devices appears, search for the client, and click on its name.
      Screen Shot 2017-05-03 at 3.58.24 PM.png
    5. This should open the RC session in a new tab. You will not be prompted for credentials as it is expected this utility is only used when accessing a machine with the owners permission. Click the "Login" button.
      Screen Shot 2017-05-03 at 3.59.08 PM.png
    6. You should now see the target device's screen. Enjoy.
      Screen Shot 2017-05-03 at 4.04.09 PM.png

     

    Additional Information

    • The rcclient.app is a completely standalone application, and can be copied from one machine to another or run off of a thumb drive without issue. It is portable.
    • You can enter the name of ANY Cloud Services Appliance into the CSA Address field and connect to that CSA. You do NOT need to re-download the rcclient.dmg from each CSA you want to connect to.