When launching Workspaces, the Self Service Workspace/Launchpad isn't available, or is empty.
The left view is as an End User, the right view is as an Analyst.
LDMS Agent Integration hasn't been enabled.
Edit the BridgeIT application (default is My.BridgeIT) in Configuration Center and set "Enable LDMS Agent Integration" to True
Your End Users and Analysts should now have the Self Service Workspace. Left image is End User, right image is Analyst