Accessing file shares brings up "Access to the resource has been disallowed"

Version 1

    Verified Product Versions

    AppSense Environment Manager 10.0AppSense Environment Manager 8.6AppSense Environment Manager 8.5AppSense Environment Manager 8.4AppSense Environment Manager 10.1AppSense Environment Manager 8.2AppSense Environment Manager 8.3

    Introduction

     

    When users log on with the Environment Manager agent running and your configuration applied, they are not able to access network shares. Attempting to access any network shares through File Explorer, Internet Explorer or by other means fails citing "Access to the resources has been disallowed".

     

    Detail

     

    The cause for this is that the Environment Manager configuration has an item in it that sets this Group Policy / Administrative Template element:

     

    Path: User Configuration\AdministrativeTemplates\Start Menu & Taskbar

    Policy Name: Remove Run menu from Start Menu

    Reference: https://technet.microsoft.com/en-us/library/cc940457.aspx

     

    This sets a registry value as below:

     

    Key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

    Name: NoRun

    Type: REG_DWORD

    Data: 0x00000001

     

    This policy, by design, restricts the user from accessing UNC paths as well as some local paths and drive letters. If Environment Manager is configured to set this value Windows will honour it.

     

    As this is a group policy provided by Microsoft, please investigate using the information above and work with them to resolve this issue.