Incident 'Is Breach' attribute is false and escalation points stop expire. Incidents will never be breached.
When checking Windows Event Viewer log, below error is recorded.
Touchpaper Error Code: Exception.Background.EscalationExpiryActionFailed (-2147214591)
Background processing error: escalation point expiry action failed for escalation point of class type 'IncidentManagement.EscalationPoint' with primary key 'b06eadd3-XXX'. String or binary data would be truncated.
The statement has been terminated.
It means the Escalation point processing task failed.
One possible cause:
Check if escalation notification is redesigned updated recently.
When escalation notification is generated, data is trying to be inserted to tps_user_message table. If the length of the notification title or description exceeds the table column size, it will fail.
One possible solution:
Increased mail subject or description column size in Database and issue is resolved.