How to enable "Detailed error information" (aka Stack Trace) for Web Access application

Version 5

    Verified Product Versions

    LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Service Desk 2017.x

    This is a detailed description of the "Detailed error information" setting on Web Access Applications. See documentation here Creating the Web Applicationshttps://help.ivanti.com/ld/help/en_US/LDSD/11.0/Default.htm#001 Setup/CreateApps.htm

     

    Description

     

    If you encounter an error message in Web Access when the error message shows with no additional Stack Trace error message and there is only one 'Continue' button, additional information would be helpful to diagnose the root cause of the problem.

     

    Continue Button Only.png

    Pic.1. Only 'Continue' button is showed with the error message

     

    Question

     

    How to enable additional Stack Trace error message?

     

    The feature is controlled from Configuration Center level. Please edit Web Access application and check the 'Detailed error information enabled:'. If this is set to 'False' as on Pic.2, you will see the error message with only 'Continue' button as on Pic.1.

    Detailed Error Information Enabled Set to False.png

    Pic.2. When no additional Stack Trace error message is shown as on Pic.1, option 'Detailed error information enabled:' for Web Access application in this case is set to 'False'

     

    Answer

     

    To enable Stack Trace error message, please set the option 'Detailed error information enabled:' for Web Access application in Configuration Center to 'True'. This will show additional 'Show details' button along with 'Continue' button.

     

    Detailed Error Information Enabled Set to True.png

    Pic. 3. Option 'Detailed error information enabled:' for Web Access application is set to 'True'

     

    Continue and Show Details Buttons.png

    Pic.4.  'Continue' and 'Show details' buttons are showed with the error message when the option 'Detailed error information enabled:' for Web Access Application is set to 'True'

    Contnue and Show Details Buttons.png

    Pic.5.  When pressing 'Show details' button, additional Stack Trace error message will show

     

    Note

     

    If you encounter the error message with no additional error message information as above and you are considering to log a support case, please set the option 'Detailed error information enabled:' to 'True' and attach the error message along with Stack Trace error message to the support case in plain text.