Workspaces login fails with a '401 - Unauthorized' error when using Shibboleth authentication

Version 4

    Verified Product Versions

    Service Desk 2016.xService Desk 2017.x



    Shibboleth authentication works with Web Access.  However, it fails with a '401 - Unauthorized' error when attempting to access Workspaces.





    1) Navigate to C:\opt\shibboleth-sp\etc\shibboleth


    2) Right-click and open attribute-map.xml with a text editor


    3) Near the top, change the two id="eppn" lines to id="landesk_user" and save the file - Reference the screenshot below



    4) Reset IIS


    5) Restart the Shibboleth 2 Daemon (Default) service


    6) If any web browsers are still open from prior testing, close them at this time


    7) Relaunch a web browser of your choice and navigate to your Shibboleth BridgeIT framework


    8) You should be presented with your Identity Provider Login page (screenshot below - I'm using the free online Shibboleth IdP at




    9) Enter your credentials.  If everything else is setup correctly, it should log you into Workspaces!



    ***Additional information on the configuration of Shibboleth authentication can be found here