Environment Manager Console Fails to Connect to Personalization Server over HTTPS (443)

Version 1

    Verified Product Versions

    Environment Manager 10.0Environment Manager 8.6Environment Manager 8.5Environment Manager 8.4Environment Manager 10.1

    Symptoms

    When connecting to the Personalization Server via the Environment Manager Console over HTTPS (443) the connection fails with the following error.

    Exception {System.Net.WebException}

    The underlying connection was closed; Could not establish trust relationship for the SSL/TLS secure channel.

     

     

    InnerException {System.Security.Authentication.AuthenticationException} :

    The remote certificate is invalid according to the validations procedure.

     

     

    at System.Net.HttpWebRequest.GetResponse()

    at System.ServiceModel.Channels.HttpChannelFactory'1.HttpRequestChannel.HttpChannelRequest.WaitForReply

    (TimeSpan timeout)

    Cause

    This error is caused due to the SSL certificate bound to the Environment Manager site being invalid.

     

    Solution

    There are several reasons why the certificate would be deemed invalid.

    1. The hostname used in the URL doesn't match the name that's on the certificate. Make sure the URL you're using and the URL on the 'Issued to' field of the certificate are the same
    2. The certificate has expired. Install a valid certificate.
    3. The certificate root authority that issued the certificate is not trusted by the server. Make sure to Install the Root Certificate on the server.