HEAT 2015.2 introduces enhancements to increase user and IT staff productivity & usability, lower integration & management costs, while enhancing security.
Feature enhancements to HEAT Service Management 2015.2 provide the following benefits:
- Better control and productivity for IT administrators with new capabilities such as automated dependency mapping, mass change feature as well as improved workflow and service catalog design
- Upgraded self service capability provides enhanced usability for the end user through a new mobile interface and knowledge management extensions
- Improved integration framework makes it easier and more efficient to make timely business decisions by providing out of the box connectors such as Salesforce.com, along with extensions for web services scripting and dynamic integration with external data sources
- Better secure the enterprise and critical IT assets from unauthorized hacking attempts with additional security controls for hard and soft locking and generalized login failure messages
To learn more of what’s new in HEAT Service Management 2015.2, view the detailed solution brief here.