From old forum:
using HEAT 22.214.171.124 and HMC text file listener.
We have several simple text files that HMC creates tickets from, format:
My question is regarding the call description pipe. It comes in with no carriage return/line feed, so one group manually edits the calldesc before assigning tickets out (ie, using [Enter]).
Is there a way to edit the text file so line breaks automatically occur?
I tried inserting
and a few others like that.
To get new lines for the HMC xml listener, you need to html encode the strings. Doing so will put the xml new line value of:
Here's what the (partial) xml element string looks like: