Carriage Return/Line Feed into CallDescription

Version 1

    From old forum:

    QUESTION:

    using HEAT 9.5.1.33  and HMC text file listener.
    We have several simple text files that HMC creates tickets from, format:
    CustID|EmployeeID|Call Description

    My question is regarding the call description pipe. It comes in with no carriage return/line feed, so one group manually edits the calldesc before assigning tickets out (ie, using [Enter]).

    Is there a way to edit the text file so line breaks automatically occur?

    I tried inserting
    \n
    \r\n
    "\n"
    and a few others like that.

     

    ANSWER:

    To get new lines for the HMC xml listener, you need to html encode the strings. Doing so will put the xml new line value of:
    


    Here's what the (partial) xml element string looks like:
    CallDesc="Test
test



test



test"