Invalid Username or Password' error when logging to Avalanche 6.x

Version 2

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0

     

    Environment

    Avalanche 6.x

     

    Error message

    'Invalid Username or Password’.

     

     

    Problem

    When trying to log into the Avalanche Server using LDAP, you receive the message 'Invalid Username or Password.

     

    loginerror.JPG

     

     

    Solution / workaround

     

    Check logs: (You may see a message like below)

     

    C:\Program Files\Wavelink\Avalanche\log\AvalancheServer

     

    **2017-06-27 11:14:28,344 INFO  UserAPI  - User login failed:

    LDAP: Server address invalid or not available.

     

    Solution:

    Check and confirm the username and password are valid, and the user is a member of the local Administrators group on the server.

    The user is also in the same domain as the server

    Check and confirm that you are using the correct domain.

    **In this case the server address was not correct.