Installing CBA8 Failed - Try Again - In-place upgrade to Ivanti's Endpoint Manager 2017.1 from the LANDESK's Management Suite version 2016.3 Service Update 1 ( SU1 )

Version 3

    In-place upgrade to Ivanti's Endpoint Manager 2017.1 from the LANDESK's Management Suite version 2016.3 Service Update 1 ( SU1 ) is failing with

    x red x.pngInstalling CBA8 Failed - Try Again

     

    installing cba8 failed - try again.png

     

     

    LOG file C:\ProgramData\Landesk\ManagementSuite\Install\10.1.10\Log\LANDesk.Install.LDMS_%date%%time%.log reports

    INFO: C:\Program Files\LANDesk Files\LANDesk\ManagementSuite\ldlogon\rainstall.exe /delayextensioninstall /dontmove /vroot=ldms.vroot /extension=lclxsvc.dll /install /cert=registry

    ERROR: Execution of CBA8InstallCommand completed. Return code: 32, State: Failure (SetupController.ExecuteNextCommand())

     

     

    LOG file C:\ProgramData\Landesk\log\rainstall.log reports:

    Error 32 copying/moving "C:\Program Files\LANDesk\ManagementSuite\ldlogon\lclxsvc.dll" to "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\extensions\lclxsvc.dll"

    Extension installed, restarting resident agent

    RAInstall result 32

     

    RESOLUTION

    Renamed file "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\extensions\lclxsvc.dll" to "C:\Program Files (x86)\LANDesk\Shared Files\cbaroot\extensions\lclxsvc___dll" and within the running installation / setup pressed button "Try Again"

     

    01002725 installing cba8 ok now on an upgrade to 2017.1 from 2016.PNG