Printing Reports where Notes are longer than the current page the notes are truncated and also further notes do not appear anymore

Version 1

    Details

    Printing Reports where Notes are longer than the current page the notes are truncated and also further notes do not appear anymore

    [STEPS TO REPLICATE]
    1. Go to any contact
    2. Add a several notes (maybe 20 individual or only 2 longer notes)
    3. Go To >> Reports >> Reports
    4. Expand Contact Reports
    5. Double click on Contact Details report
    6. Select for the current contact record
    7. Select for the current contact

    >> RESULTS:
    - The report prints details fine
    - Notes that fit on the firs page show fine
    - Notes that do not fit on the first line are not shown
    - If the notes appear on another page, the page is filled with notes but any notes that do not fit on the page are not shown


    Resolution

    [CAUSE]
    - This is RM # 149409
    - The primary reason is the way how notes were originally and are now stored within GoldMine. A report layout usually requires a breakfield definition and operates with section filters and while for other details like history (&suppfile="ch"), additional contacts (&suppfile="csc") these definitions are available and work also for related Notes data there is no breakfield or filer definition available for the Contact Notes.

    [WORKAROUND]
    A. Send report directly to the Printer instead of the Window preview

    - While this may not work in all cases or for all Notes areas and could also not be verified by GoldMine Technical Support, it has been confirmed by several customers that sending a report directly to the printer instead to the Window (as preview) will let Notes appear over several pages.

    1. Go To >> Reports >> Reports
    2. Browse to the desired report category and report
    3. Double click or right click on the report >> Print
    4. Select the desired settings in the Print Report dialog
    5. In the Print Report Output to >> Select Printer instead of Window (which generates a preview within GoldMine)


    6. OK

    Additional Note: in order to save paper it should be considered to use a pdf printer or a similar printer where the outcome is rather a file than printed on paper. If applicable most applications provide then the possibility to print only certain pages.


    B. Make sure to run in addition the Contacts with Notes Tab as this will provide all Notes also over several pages

    - Due to the fact that this report does not contain any further data (like additional contacts, contact history or pending), there are no breakfields and filters necessary (apart that the Notes should not be blank) and the report prints all Contact Notes over several pages.
    - This report printout can be provided in addition to a further desired report where the notes were not complete.

    1. Go To >> Reports >> Reports
    2. Browse to the desired report category and report
    3. Double click or right click on the report Contacts with Notes Tab >> Print
    4. Select the desired settings in the Print Report dialog
    5. OK


    C. Consideration to use external reporting applications which may provide much more features (like HTML interpretations) and possibilities than the report engine of GoldMine.


    - In this specific  case it should be also considered the age of the report engine within GoldMine  and the competition on the market as there are many reporting  applications which always will provide much more capabilities than an inbuilt report engine can provide (for example also in exporting further processing data etc). We strongly recommend to verify if for example Crystal Reports, Master Mine etc.can help to achieve the desired goal.