Field value in Email Notification is no longer working correctly

Version 1

    Details

    Customer was experiencing an issue with the email notifications in  production. The ResponseEscalationWatch timestamp isn't being pulled in  to the email that goes out to the customers. The same configuration  works in Staging - workflows and email notifications are identical.

    PRD:

    A representative will contact you by$([Frs_data_escalation_watch#.IncidentAssocResponseEscalationWatch]BreachDateTime ).

    STG:

    A representative will contact you by$([Frs_data_escalation_watch#.IncidentAssocResponseEscalationWatch]BreachDateTime ).

    STG Test - Successful:

    A  representative will contact you by 11/25/2015 9:40:28 AM (UTC -05:00) -  EST5EDT. Your incident is scheduled for resolution by 12/3/2015 9:40:28  AM (UTC -05:00) - EST5EDT.]

    PRD Unsuccessful:

    A  representative will contact you by. Your incident is scheduled for  resolution by 11/25/2015 10:02:16 AM (UTC -05:00) - EST5EDT.]


    Resolution

    Removing and re-adding the field to the notification resolved the issue.

    In Configure Application, open the Incident business object
    Edit the workflow
    Modify the Notification
    Delete the field in question
    Expand the fields in the left pane
    Drag the field over to the notification again and Save
    Save the workflow
    Publish the new changes
    Refresh browser