Where can I find a list of all email communications sent from HEAT?

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    Details

     

    Where can I find a list of all email communications sent from HEAT? 
    Some emails may be custom created and not listed in the Out Of The Box locations. Where can I find a list of them?

     


    Resolution

    -First log into HEAT Service Management as an Administrator role.


    -Click on Configure Application to go to the Admin UI.

    -In the left-side Settings menu, under Configure, click Communication Templates > Communication Manager.

    A list of all email communications are listed alphabetically. 
    These are categorized by Business Object, which can be changed via the drop-down at the top of the list. 
    This list will also show what the origin of the email is, the category, and other useful information.