Email Listener is not creating an incident with the error "service desk is not in the validation list"

Version 1

    Details

    This can be caused if the services used by the application have been changed/renamed.

    In this case the Service "Service Desk" was renamed.

     


    Resolution

     

    To correct
    1. Open the Administrator
    2. Go to Business Objects >> Incident >> Business Rules
    3. Go to Initialization rules
    4. Note that the Service has been set to a value that is not in the validation list..
        Change the Business Rule to use the desired correct Service.